FAQ/Frequently Asked Questions

What payment methods do you accept?

View our payment options here!

Do you offer free shipping?

Yes, we offer free shipping within the Netherlands and Belgium. Please see our shipping policy for more information.

What is your return policy?

You can find our returns policy here.

When will I get my money back after I return my product?

Once we have approved the return, you will receive your money back within 7 days. Please see our return policy for more information.

How can I track my order?

You can track your order via our Track Order page.

Do you ship internationally?

No, we currently only ship to the Netherlands and Belgium. Other countries are possible upon request.

What if I receive a defective product?

Don’t worry—if you receive a defective product, we will replace it free of charge. You must notify us within 30 days and return the product. Please see our returns policy for more information.

Can I cancel my order after I have placed it?

We offer a 24-hour cancellation period after placing your order. If you change your mind within this time, please let us know and we will cancel your order.

How do I contact customer service?

You can contact our customer service team by visiting our contact page, where you can fill out and submit a contact form, or you can send us an email.

How do I know if an item is in stock?

If you can add an item to your cart, it is in stock and ready to be shipped to you.

Do you have a physical store that I can visit?

We are an online store, which allows us to offer the best prices and selection to our customers.

Can I order in bulk for my company or organization?

Yes, you can! Please contact our customer service team for more information about bulk orders.

How long does it take to receive my order?

You can view our shipping policy for more information.

Our contact details are below:

Winkelnaam: Bacarta

BTW-nummer: 91051193

BTW: NL004862342B60

Adres: Marga Klompehoeve 107,2743 HW Waddinxveen, Nederland

E-mail: info@bacarta.com

Telefoon: +31 6 10198129

Openingstijden: maandag t/m vrijdag van 09:00 tot 17:00.

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