FAQ/Frequently Asked Questions

Frequently Asked Questions

📦 Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–9 business days worldwide.

Is shipping free?
Yes! We offer free worldwide shipping on all orders.

How can I track my order?
Once your order ships, you'll receive a tracking number by email. You can also track your order on our tracking page.

Do I have to pay customs or import taxes?
In most cases, no. However, depending on your country's regulations, customs duties or import taxes may apply. These are the responsibility of the customer.

🔄 Returns & Refunds

What is your return policy?
You can return unused items in original packaging within 30 days of receiving your order. EU customers have a 14-day statutory withdrawal right.

How do I start a return?
Contact us at info@bacarta.com with your order number and reason for return.

How long does a refund take?
Once we receive and approve your return, refunds are processed within 7 business days to your original payment method.

What if I received a defective or wrong item?
Contact us within 30 days and we'll arrange a free replacement.

👕 Products & Sizing

What sizes do you offer?
Most items are available from XS to 4XL. Check the size guide on each product page for specific measurements.

How should I care for my items?
We recommend hand-washing all products. If using a machine, select the hand-wash cycle to protect the premium materials. Air dry only.

Do you offer discounts?
Yes — you automatically get 10% off when you buy 2 or more items.

💳 Payment

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay.

Is my payment secure?
Absolutely. All transactions are encrypted and processed through Shopify's secure payment system.

📞 Contact

How can I reach you?
Email: info@bacarta.com
Phone: +31 85 505 58 22
Hours: Monday–Friday, 09:00–17:00 (CET)
We aim to respond to all emails within 24 hours.