Polityka zwrotów

At Bacarta, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase (such as your order confirmation or receipt) is provided.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Personalized or custom-made items

  • Final sale or clearance items

  • Perishable goods (if applicable)

  • Personal care items that have been opened or used

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please get in touch with us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Return Shipping

  • If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the return shipping cost.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping cost.

Restocking Fee

Bacarta does not charge any restocking fees for eligible returns.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. In that case, you may request a return after receiving the item, subject to this policy.

Contact Us

Store name: Bacarta

Address: Marga Klompehoeve 107,2743 HW Waddinxveen, The Netherlands

E-mail: info@bacarta.com

Phone: +31 85 505 58 22

Opening hours: Monday through Friday from 09:00 to 17:00.

We always try to respond to your emails within 24 hours!